Frequently Asked Questions

Have a question? Check out some frequently asked questions below. If you still haven’t found what you’re looking for please contact us at sales@portlincolnpettreats.com.au today.

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  • Yes! We can organise contract packaging into your own supplied packaging. Just email sales@portlincolnpettreats.com.au to get a quote.

  • Our MOQ is a low 1-carton per order. Carton size will depend on the product. See below for carton sizing:

    Sardines (Whole, Trunks)
    1x carton = 5x 1kg bag

    Sardines (Chunks)
    1x carton = 8x 1kg bag

    Powders (Sardine, Prawn)
    1x carton = 10x 1kg bag (can be mixed flavours)

    Training Treats (Sardine & Pumpkin, Sardine)
    1x carton = 10x 1kg bag (can be mixed flavours)

    Dehydrated Prawns
    1x carton = 5x 1kg bag

    Pet Gummies
    1x carton = 10x 1kg bag (can be mixed flavours)

  • Unlike artificial supermarket pet treats, fish is a fantastic source of healthy fats and contains a wide variety of natural health benefits pets can benefit from. Fish is suitable for all dog and cat breeds and has a very long shelf life when dehydrated, making it an extremely versatile pet treat option.

  • Yes! Sardines are one of the healthiest fish options for pets due to their low mercury levels. Our sardines are wild-caught using sustainable methods, and we process our fish naturally without artificial ingredients.

  • Low-temperature dehydration is our processing method of choice. Low-temperature dehydration removes moisture slowly, meaning we can achieve a shelf-stable product whilst avoiding the need to cook it. This seals in all the natural health benefits of fish, plus keeps an irresistible fishy smell that pets love!

  • We have partnered with a National Freight Forwarder, to ensure best prices for all our customers. Once orders have been prepared and dispatched, shipping Australia wide is typically within 2-5 business days, depending on location. 

  • Yes. For all orders less than the MOQ (such as sample orders) we will simply ship your order with Australia Post in a satchel.

  • 12-month shelf-life from the manufacturing date.

  • At the moment we only ship Australia-wide.

  • We are based in Port Lincoln, South Australia and are 100% locally owned and operated.

  • Yes! We are food-safe certified and have an established processing facility at 7-9 Sandringham Ave Port Lincoln 5606.

  • Yes. Our skippers are part of the South Australian Sardine Industry Association. This fishery implements a framework of sustainable harvest strategies that minimises the environmental impact of sardine fishing in South Australia.

  • We do offer our contract weighing and packing model to several of our customers. Customers that are time poor or simply wish to receive their products in a retail ready format are already taking advantage of this. Simply supply us with your preferred packaging, we will do the rest. Contact us at sales@portlincolnpettreats.com.au for more information.